Refund policy

Refund, Return, Exchange & Cancellation Policy

At Artisanal Jewellery, customer satisfaction is our priority. Please read our policy carefully before placing your order.

For any assistance, contact us at artisanaljewellery@gmail.com.

1. Exchange & Replacement Eligibility

We will bear the cost of exchange or replacement only if the issue is caused from our end and is supported by valid proof.

We do not offer refunds or exchanges for change of mind after placing an order.

2. Return Policy

Returns or exchanges are accepted only for defective, damaged, or incorrect products.

To be eligible for a replacement, you must provide:

A complete unboxing video recorded from the sealed package until the parcel is fully opened.
The shipping label, customer details, and invoice must be clearly visible.
The video must be continuous with no cuts, edits, pauses, filters, or effects.

Without a valid unboxing video, no return, replacement, or claim can be processed.

3. Replacement Conditions

To request a replacement:

Email us at artisanaljewellery@gmail.com within 24 hours of delivery.
Include your Order Number, registered Email ID or Mobile Number, and the required unboxing video/photos.
Claims submitted after 24 hours of delivery will not be accepted.

Replacement will be provided only for the same product, subject to stock availability.

If the product is unavailable, you may choose to:

Wait until the item is restocked, or
Receive store credit (gift card) of the same value.

4. Refund Policy

We generally do not provide cash refunds.

Refunds will only be considered if:

We are unable to replace the damaged or incorrect product due to stock unavailability, and
Store credit is not accepted by the customer.

If approved:

Prepaid Orders: Refund will be credited to the original payment method.
Cash on Delivery (COD) Orders: Refund will be transferred to the UPI ID or bank account shared by the customer.

Shipping charges are non-refundable.

5. Order Cancellation Policy

Prepaid Orders

Once a prepaid order has been successfully placed, it cannot be cancelled, modified, or refunded.

By placing a prepaid order, you acknowledge and agree that the order will be processed and shipped as placed.

Cancellation requests for prepaid orders will not be accepted except where required under applicable law.

Cash on Delivery (COD) Orders

COD orders may be cancelled only before dispatch.

Once the order has been shipped, cancellation requests cannot be accepted.

6. No Refund, Return or Exchange Will Be Accepted If

The order is still in transit.
Delivery is delayed due to courier services.
The product has been used, worn, damaged, or altered after delivery.
The issue is reported after 24 hours of delivery.
A valid unboxing video is not provided.
The order has no manufacturing defect or incorrect item.
The customer simply changes their mind after purchase.

7. Sale & Promotional Items

All products purchased during:

Sale
Clearance
Promotional Offers
Discount Campaigns

are Final Sale.

These products cannot be returned, exchanged, or refunded unless they are defective or an incorrect product has been delivered.

8. Returned or Rejected Shipments

If an order is returned because of customer-related reasons, including:

Incorrect or incomplete address
Incorrect contact number
Customer unavailable for delivery
Rejection of parcel
Failure to accept delivery

No refund will be issued.

The order can be re-shipped after the customer pays the applicable shipping charges.

If a prepaid order is refused at the time of delivery, no refund will be provided.

9. Quality Check & Jewellery Policy

Every product undergoes a thorough quality inspection before dispatch.

In rare cases, jewellery components such as earring locks or clasps may become slightly loose during transit.

This does not qualify as a manufacturing defect and can usually be adjusted manually without any tools.

Returns or exchanges will not be accepted for minor lock adjustments.

Replacement will only be provided if the jewellery component is physically broken or damaged upon delivery and supported by a valid unboxing video.

10. Important Information

Every return request is subject to quality inspection.
Artisanal Jewellery reserves the right to reject any request that does not comply with this policy.
Store credit issued (if applicable) will be valid as per the terms communicated at the time of issuance.
Return or replacement is allowed only once per order.